Detalle de la Oferta

Descripción de la Oferta

GENERAL DESCRIPTION OF POSITION

Please note: this is an on-site position based in Managua, Nicaragua. Only Nicaraguan applicants will be accepted

Crexendo Inc. is a full-service cloud solutions provider that delivers critical voice and data technology infrastructure services to the start-up, SMB, and small enterprise markets. Its team is comprised of industry-leading engineering, sales, marketing, and support professionals who combine left-brain logic with right-brain creativity to design, build, and deliver world-class cloud services that drive business productivity.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Customer Service oriented.
General Support for the platform Manager Portal.
General Support for the platform Admin UI.
Phone provisioning troubleshooting.
Troubleshoot all priority-level tickets and escalate accordingly.
Troubleshoot QoS Issues.
Troubleshoot recordings/legal intercepts from the platform.
Assists customers in implementing solutions.
Performs ongoing activities to maintain and enhance overall system performance.
Analyze system performance and manage system resources.
Troubleshooting of real-time VoIP software, IP / WAN Protocol stacks, and Linux server issues.
Perform server/cluster installation and system audits.
Perform installation and configuration of paid services.
Provide 24x7 weekly on-call rotation.
Handle tickets based on response times according to our client’s SLA.

REQUIREMENTS
Bachelor’s degree in computer science or telecommunications Engineering or a related subject (or working towards), or an equivalent combination of education and work experience.
1 year of experience working with LINUX (Ideally).
Working knowledge of basic networking skills such as switching, routing, IP addressing, etc.
Certain years of experience in the field or a related area, depending on their level of assistance. (Ex. Telephony or voice-related services SIP IDEAL)
Experience with telephony or voice-related services (SIP is A plus).
Manage, Operate, and support distributed MySQL databases IS A PLUS.
Decent understanding of Networking in a TCP/IP and SIP environment.
Availability to provide 24x7x365 operations, including rotating on-call support.
Ability to work from Home when approved.

QUALIFICATIONS
Ability to communicate clearly and effectively in English.
Customer-focused with a dedication to customer satisfaction.
Self-starter and willingness/ability to learn quickly in a fast-paced environment.
Excellent interpersonal, oral, and written communication skills in English.
Team-oriented, self-starter, able to operate with minimal supervision.

Experiencia Requerida

Educación Superior

Educación Secundaria

Lenguajes